1. Understand the problem
Think about what the purpose of having this map is and how it will help to solve a problem within your charity.
Concentrate on the minimum viable product.
Consider your personas – are they service users or volunteers, or will both need to use the service? Think about what their individual needs are and their journey to interacting with a group.
Consider what the safeguarding and data protection implications are – make sure that the benefits outweigh the risks.
Ensure that you spend time securing buy-in for the project from a safeguarding lead within your organisation.
Consider what sharing information about the location of groups might mean for your organisation and how you can mitigate any risks.
3. Work out data flows
Understand where your data is held – this could be within your CRM or another data repository.
Make sure that the data from local units and groups is kept updated and plan how this will be done.
Make sure you have clean core data, especially if you are a large organisation.
4. Start prototyping
Test low fidelity wireframes at the beginning of this design process and conduct user testing at this stage.
You can do shorter and smaller sprints of user testing. Think about how you can talk to a small group of people to iron out any issues.
Continue user testing once you have higher resolution wireframes. Continue including your users during these earlier stages of implementation.
5. Work with a digital agency
Decide what technology you will need to build this service.
Your digital agency can scope out the build of the front and back end.
6. Conduct further testing
Test your product further with stakeholders whilst running user testing in parallel.
Your volunteers can provide their feedback on any issues within your platform that can be ironed out, that wouldn’t have been addressed by users.
Continue conversations with your head of safeguarding through development to ensure that safeguarding is built into project design.
7. Take the service live
Double-check the data flows, especially before pushing the map live.
Go to key stakeholders and ensure that they can double-check the data too.
Use data that you have collected through monitoring and measuring the map to continue iterating your service.
Many thanks to The Scouts for contributing this recipe.
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