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Khulisa works with young people in schools, prisons, and in the community. Khulisa helps young people to understand the root cause of violent and antisocial behaviours.

Khulisa does that by placing wellbeing at the heart of rehabilitation, providing intensive therapeutic support to help young people build self-awareness and emotional resilience.

Since COVID-19, Khulisa has had to adapt their programmes for digital delivery and has been delivering webinars via Zoom for young people and the professionals who care for them.

While the online world provides opportunities, it also presents risks and challenges. Khulisa wanted to ensure that extra steps were taken to protect young people from the potential risks of online harms. They updated their safeguarding policies to reflect digital delivery.

Recipe status

This recipe has been in use since March 2020.

We are not sharing this recipe as the perfect solution to a problem, but we believe Khulisa’s learnings could be very useful to other organisations.

Users and needs served

  • As a service user, I need to be protected as I receive support virtually
  • As a charity, we need to make sure that we consider all risks of digital delivery
  • As a charity, we need to make sure we protect our young service users

Software and tools used


Zoom is a popular cloud-based video conferencing service, best known for its video call capabilities. It's also possible to host, broadcast, and record webinars on Zoom, thanks to a specific webinar package add-on.


Zoom offers a range of subscriptions.

The free ‘Basic’ plan allows unlimited one-to-one meetings but has a 40-minute time limit on group sessions and does not include webinar functionality.

There are also various options for paid plans:

Pro (£11.99/month/host)

Business (£15.99/month/host)

Enterprise (£15.99/month/host).

Zoom is also available at discounted charity rates through the Charity Digital Exchange programme.

More price options can be found here.


Khulisa explored four potential options for video conferencing software: Zoom, Google Meet, Skype, and Microsoft Teams. Zoom best suited Khulisa’s needs.

Khulisa needs to be able to have control over the access and interactions of participants within webinars for young people and one-to-ones with adults. Zoom’s security features enable robust control over participants joining meetings, locking rooms, password protection and ease of removal.

Khulisa needs a platform to be compatible with the technology and tools it uses as an organisation and those available to young people. Zoom enables users with Google Workspace (formerly G Suite) to create accounts within their organisation.

Recipe steps

1. Do an audit

Create a Red, Amber, Green (RAG) rating of user needs in order to identify what is the biggest risk to your user, such as data security, end-to-end encryption, and so on.

Reach out to the National Society for the Prevention of Cruelty to Children (NSPCC) who have resources to help your charity understand the risks. The NSPCC can also look over your safeguarding policy and offer suggestions.

Use that information to inform how you select your platform. Platforms will vary in how much they may be able to protect your user, so you should assess all potential software and whether they deliver to your highest needs.

2. Train staff

Understand your staff’s capabilities. If your staff are used to interacting with users face-to-face, you’ll need to train your staff on the differences digital delivery shows.

Let staff deliver practice sessions with colleagues prior to working online with young people.

Provide a video and guide in your safeguarding document about what to do if something happens in an online video call that puts users at risk.

3. Reduce risks in video calls

At the start of an online session, outline a group agreement between your charity and your users about how they should protect themselves and others on video calls.

Make sure users understand your expectations of how they should behave throughout their interaction. This should be made clear both before and during the video session.

Ensure there is more than one adult on the call and have a designated safeguarding lead that you can contact if safeguarding issues arise during a session.

4. Keep it iterative

Provide training to staff as and when safeguarding legislation changes. For example, Khulisa staff receive annual and up-to-date safeguarding training.

Review and update your policies annually as a minimum and understand where your policies may need changing through consultation with staff, facilitators, volunteers, service users and their families.


Ensure your safeguarding is user-led, especially with remote working.

It doesn’t have to be overly complicated and there are lots of tools to collect data and simplify gathering consent.


Understand the interactions of the users between one another. It’s easy to assume that safeguarding only refers to how your staff are keeping users safe. But you also need to be aware of the varying dynamics that take place with risks for users.

If you’re widening your reach, you’re widening the risks.


Many thanks to Khulisa for contributing this recipe.


This recipe is licensed under a Attribution-NonCommercial-ShareAlike 4.0 International Licence.

That means you are free to copy, redistribute, and build on the text of this recipe, but only for non-commercial purposes (if you want to use it for commercial purposes, get in touch with us at [email protected]). You must give credit to both Catalyst and Khulisa and link back to this page. If you build on this recipe then you must share your version under this same licence.

Recipe published on April 27th, 2021. Last updated August 6th, 2021