1. Identify your target market
Understand your capacity to provide digital training and make an informed decision of who you should be working with.
For example, if you are providing basic digital training, small organisations are more likely to need this.
Working with local groups can also mean you have a better understanding of their needs and may allow you to build a stronger rapport with them.
2. Get to know the organisation
Finding out more about the organisation you are working with will allow you to tailor your training to their needs. If they have more than a basic understanding of digital, then you can introduce them to more complicated software.
However, generalising your sessions to cater only to one level can exclude other groups and make them feel uncomfortable or out of their depth in training.
Some very small charities or community groups may not have much funding at all. Cater to their budget.
3. Recruit and assign a ‘digital champion’
Put a call out for volunteers that want to help charities become more digital. See whether their skills and interests align well with the needs of groups that you are working with.
Find out what it is that the champion wants to do, and see if you can also provide them with a training project that suits their interests.
The digital champion can decide how long they want to stay with the charity.
4. Offer a variety of ways to teach people
Offer themed training that focuses on a specific skill.
Groups can access this training over Zoom. Take bookings for these sessions on Eventbrite.
Consider inviting external speakers to teach your groups.
Ensure you build interactive features into your training, so that it doesn’t feel like users are being lectured.
Consider running ‘playdates’, where groups can have an informal session with you about how to use a particular piece of software. This should be a casual and non-judgemental space for individuals to test out a piece of software and trial before they have to use it in a more professional setting.
5. Maintain communication with your users
You can continue your communication with users outside of the video sessions by sending weekly newsletters.
These should include information about tools or apps you have discovered so that service users stay updated on digital trends.
Make sure your users know that they can access help from you at any point.
Use case studies to gather feedback from your users. Find out whether they have used the skills they learnt. They can inform you of whether anything was lacking within the sessions and training. Collecting these testimonials can also be useful for funding applications.
Many thanks to Ealing and Hounslow CVS for contributing this recipe.
This recipe is licensed under a Attribution-NonCommercial-ShareAlike 4.0 International Licence.
That means you are free to copy, redistribute, and build on the text of this recipe, but only for non-commercial purposes (if you want to use it for commercial purposes, get in touch with us at [email protected]). You must give credit to both Catalyst and Ealing and Hounslow CVS and link back to this page. If you build on this recipe then you must share your version under this same licence.
Do you have thoughts on this recipe? We would love to hear from you.