1. Work through your resources
You may have a bank of knowledge and resources that you’ve been sharing through other mediums, such as videos and webinars. Use these as a basis for content creation. It is better than starting from scratch!
Look at how existing resources used for delivering an existing peer support initiative can be repurposed into generic resources.
2. Think about your users
Draw on the knowledge of experienced coordinators delivering the specific, tested model of peer support to inform the content of the guides.
Consider the whole journey – from initial vision, design, and setting up to delivering, reviewing and continually improving the initiative.
Mapping out that journey can inform whether you want to develop a series of numbered guides that reflect the different stages that peer support initiative goes through.
3. Encourage engagement
You want your guides to be used, so consider walking users through them.
Parents 1st offer free tours of their platform and guides. Users can also learn how to use, share and contribute to the guides.
Make sure your license enables users to legally download the material and adapt it to their own particular use. Peer support models need to adapt and flex to suit local needs and circumstances.
Use social media channels to promote resources to your service users, as well as to the wider community. Reach out to other charities working in the same field to see if their users would benefit from access to these resources.
4. Interact with users
Make sure that you hold conversations with users as you will need their feedback and experiences to help inform any changes in the content of your guides.
This will not only help you get a better understanding of how the guides are used, but it will also help to create a sense of community. Providing guides is all about groups, communities, and charities sharing their knowledge. The Made Open platform enables you to easily create group spaces that users can join, and users can start conversations through questions that others can answer.
Encourage users to use the guides alongside other virtual community tools to get a more holistic and collaborative method of learning.
Many thanks to Parents 1st UK for contributing this recipe.
This recipe is licensed under a Attribution-NonCommercial-ShareAlike 4.0 International Licence.
That means you are free to copy, redistribute, and build on the text of this recipe, but only for non-commercial purposes (if you want to use it for commercial purposes, get in touch with us at [email protected]). You must give credit to both Catalyst and Parents 1st UK and link back to this page. If you build on this recipe then you must share your version under this same licence.
Do you have thoughts on this recipe? We would love to hear from you.