1. Map out the user journey
Establish what the user needs to know when they are starting their programme on the first day.
Consider what tools they’ll need to have access to, in order to take part in the online programme.
Use research from your previous work on what people struggle with to inform your user experience (UX) design.
Once you have mapped out what needs to be done, you can look at some of those stages and see if something more efficient can replace this step.
2. Allocate roles and responsibilities to your team
You need to consider how many of your team will be involved in the project, as well as how much time it will take.
Hold stand-ups to get clarity on who is doing what and the ways that different people work.
Systemise how you organise your tasks.
Train any staff who are using a new tool to ensure they feel confident using it.
Consider using a digital agency to help move your project online.
3. Create material for your users
Use Loom or another video software to create simple videos for your users to access before their first day.
If using Loom, ensure that you brief those who will be creating the content on best practice.
Think about every digital tool the user will need to take part in the programme, and create videos for each, such as how to set up a Zoom account.
4. Create a living handbook
Through Notion, you can ensure that everything is in one place for users.
Create a single space for users to learn about the different sections of the course, such as who is teaching and what is involved.
Include embedded Zoom links for users to easily access sessions.
Many thanks to UpRising for contributing this recipe.
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